FAQs 2013-05-12T12:40:32-04:00

Questions?

Dog Daycare

Do I need to provide vaccination records?

All furrguests of Dogtown need to provide proof of the following vaccinations prior to their daycare or hotel stay.

  • DAPP/Distemper
  • Bordetella
  • Rabies

In addition, all dogs over 6 months must be spayed or neutered. You can request that your vet directly emails us proof to admin@barkfetchrun.com, bring in the documentation or we can call and verify over the phone.

What are your drop-off and pick up hours?

Dogs can be picked up and dropped off during our regular hours. Monday-Friday 7:30am – 7:30pm, Saturday 9:30am-6:30 pm, Sunday 11:00am-6:30pm. Charge is per day regardless of pick-up/drop-off time for both hotel & daycare.

Can I tour the facility?

For the safety and comfort of our furrguests and clients, non-employees are not allowed beyond the retail area. You can view the entire facility through a window in our retail area.

You can also view our video tour here. Under ‘Video Tour’ tab.

Hotel

What are the requirements for daycare & hotel furrguests?

Dogtown guests (your furrbabbies) must meet the following criteria:

[checklist]

  • Spayed/Neutered.
  • Current on all vaccinations (proof required).
  • On flea/tick and heart-worm (anti-parasitic) medications.
  • Has no history of aggression, biting and/or attacking people or other animals.
  • Is not destructive.
  • Does not excessively bark.
  • Is currently healthy.
  • Is not overly dominant or possessive/aggressive with food and/or toys.
  • Is overall awesome.

[/checklist]

 

Does your dog fit the bill? Yes! Then your pooch can join our Dogtown hotel and daycare programs. We will conduct a brief temperament testing when you come in with Fido just to confirm the above requirements.

If your dog doesn’t meet the requirements, no worries! In-home pet sitting / dog walker service is the way to go.

 

Why do you not pro-rate hotel stay days or charge by night?

Our hotel service is charged per day since daycare is inclusive. Your dog(s) enjoy our daycare service at no extra charge. Also, by eliminating drop-off and pick-up times our clients have the ease of being able to pick-up and drop-off at their convenience within our store hours. Furthermore, we book at capacity per day this keeps the intimate, boutique nature of hotel.

Do I need to provide vaccination records?

All furrguests of Dogtown need to provide proof of the following vaccinations prior to their daycare or hotel stay.

  • DAPP/Distemper
  • Bordetella
  • Rabies

In addition, all dogs over 6 months must be spayed or neutered. You can request that your vet directly emails us proof to admin@barkfetchrun.com, bring in the documentation or we can call and verify over the phone.

What are your drop-off and pick up hours?

Dogs can be picked up and dropped off during our regular hours. Monday-Friday 7:30am – 7:30pm, Saturday 9:30am-6:30 pm, Sunday 11:00am-6:30pm. Charge is per day regardless of pick-up/drop-off time for both hotel & daycare.

What should I bring for the hotel stay?

Do not bring any leashes, bowls, toys, treats, beds, blankets, etc for your pups stay with us. Your dog will have a clean comfortable designer bed, luxury dog bowls and toys provided for him. We are not responsible for lost or damaged items.

Please do not bring an entire bag of dog food instead, measure out how much food your dog should consume during his stay at Dogtown (add several more scoops just in case) and place in a quart size plastic kitchen storage bag. You can bring multiple bags. Make sure to write your dogs name on the bag, feeding instructions and the brand and kind of food.

Can I tour the facility?

For the safety and comfort of our furrguests and clients, non-employees are not allowed beyond the retail area. You can view the entire facility through a window in our retail area.

You can also view our video tour here. Under ‘Video Tour’ tab.

Can I pay for my hotel days with my daycare pass days?

Daycare pass days are non-transferrable.