FAQs2020-11-17T14:35:52-05:00

Questions?

Why do you not pro-rate hotel stay days or charge by night?2020-11-17T13:13:58-05:00

Our hotel service is charged per day since daycare is inclusive. Your dog(s) enjoy our daycare service at no extra charge. Also, by eliminating drop-off and pick-up times our clients have the ease of being able to pick-up and drop-off at their convenience within our store hours. Furthermore, we book at capacity per day this keeps the intimate, boutique nature of hotel.

What does dog grooming include?2020-11-17T14:28:30-05:00

Professional dog grooming services include a wash, blow-dry, hair brushing, nail trim, ear cleaning and anal gland expression by a professional and skilled dog groomer.

How much is a dog wash?2020-11-17T14:25:50-05:00

A dog wash service usually costs less than a full professional dog groom. Our dog wash events such as Wash Me Wednesday and Sudsy Sunday are bath only specials with no brushing or hair cutting but include teeth brushing. For information on these events and pricing visit our events page.

How much is dog boarding for a month?2020-11-17T14:03:32-05:00

We do not offer volume discounts. We do however honor non-peak pricing for any reservations over 30 days. Meaning, if you book 30 days over a non-peak period there is no discount. If you book 30 days over a peak period, the price is the non-peak price.

Do you tip groomers?2020-11-17T14:33:46-05:00

Yes. Tipping in the U.S. for consumer services is customary. However based on your location the amount you tip varies. In large cities like Miami, NY, L.A. Chicago a tip for amazing service is 20-22%. In suburban areas surrounding major cities it would be 18% and in more rural areas it would be 15%.

What should I bring for the hotel stay?2020-11-17T13:11:34-05:00

Do not bring any leashes, bowls, toys, treats, beds, blankets, etc for your pups stay with us. Your dog will have a clean comfortable designer bed, luxury dog bowls and toys provided for him. We are not responsible for lost or damaged items.

Please do not bring an entire bag of dog food instead, measure out how much food your dog should consume during his stay at Dogtown (add several more scoops just in case) and place in a quart size plastic kitchen storage bag. You can bring multiple bags. Make sure to write your dogs name on the bag, feeding instructions and the brand and kind of food.

How old before puppy can go to daycare?2020-11-17T14:11:10-05:00

We suggest puppies start daycare between 12-16 weeks. Daycare at this young age will give them a strong start to well-balanced socialization.

For puppies under 6 months we need proof that they’re on the puppy shot schedule. We also do not require them to be spayed or neutered. However, by 6 months of age they will need to be spayed or neutered to go into our daycare or hotel program. We understand that some professionals recommend waiting until 12 months to spay or neuter however most dogs “mature” at around the 6th month mark and due to our free-roaming nature this is the safest cut off age for our guests to be able to socialize safely.

What does boarding a dog mean?2020-11-17T13:55:58-05:00

Dog boarding means a place your dog stays overnight. Somethings also referred to as dog hotel, dog kennel or dog resort. Usually people choose to board their dogs when they travel. A facility describing itself as a boarding facility can be a traditional kennel/run style place or a more modern free-roaming hotel.

We offer dog boarding services but describe our facilities as dog hotels. We have modern, free-roaming open spaces where dogs co-mingle and go for outdoor walks. Additionally we do not have cages or runs, we have large open-air “doggie” stables.

What are your drop-off and pick up hours?2020-11-17T13:22:09-05:00

Dogs can be picked up and dropped off during our regular hours.

Monday-Friday 7:30am – 7:30pm, Saturday 9:30am-6:30 pm, Sunday 11:00am-6:30pm.

Charge is per day regardless of pick-up/drop-off time for both hotel & daycare.

What is the cost of dog day care?2020-11-17T13:59:37-05:00

You can pay by the day or you can purchase 10, 30 and 60 day passes or monthly unlimited plans. We have a package and price point for every need and budget. For more information on our pricing visit our dog daycare page.

Do I need to provide vaccination records?2020-11-17T13:21:28-05:00

Hotel and daycare furrguests need to provide proof of the following vaccinations prior to their stay.

  • DAPP/Distemper
  • Bordetella
  • Rabies

In addition, all dogs over 6 months must be spayed or neutered. You can request that your vet directly emails us proof to [email protected], bring in the documentation or we can call and verify over the phone.

We do not require proof of vaccinations for grooming only.

What are the requirements for daycare & hotel furrguests?2020-11-17T13:17:33-05:00

Dogtown guests (your furrbabbies) must meet the following criteria:

  • Spayed/Neutered.
  • Current on all vaccinations (proof required).
  • On flea/tick and heart-worm (anti-parasitic) medications.
  • Has no history of aggression, biting and/or attacking people or other animals.
  • Is not destructive.
  • Does not excessively bark.
  • Is currently healthy.
  • Is not overly dominant or possessive/aggressive with food and/or toys.
  • Is overall awesome.

Does your dog fit the bill? Yes! Then your pooch can join our Dogtown hotel and daycare programs. We will conduct a brief temperament testing when you come in with Fido just to confirm the above requirements.

If your dog doesn’t meet the requirements, no worries! In-home pet sitting / dog walker service is the way to go.

How long does grooming take?2020-11-17T14:22:54-05:00

The time it takes to groom a dog can vary greatly based on its size, grooming tolerance and the work required. We generally say to expect it to be anywhere from 2-3 hours however we will call you as soon as they’re ready for pick-up.

Additionally, you can have your dog play in our daycare prior to their groom.

How much does a dog hotel cost?2020-11-17T13:49:30-05:00

We have two pricing tiers peak season and non-peak season. Siblings sharing a suite get a reduced price. To see a full list of our pricing, visit our dog hotels near me page and choose your location.

Can I tour the facility?2020-11-17T13:18:59-05:00

For the safety and comfort of our furrguests and clients, non-employees are not allowed beyond the retail area. You can view the entire facility through a window in our retail area.

Check out our instagram @dogtownmiami for an inside look.

 

Can I pay for my hotel days with my daycare pass days?2020-11-17T13:10:44-05:00

Daycare pass days are non-transferrable.

Can dogs be left alone overnight?2020-11-17T14:16:59-05:00

Yes. Dogs like humans are not nocturnal and simply rest at night. Healthy dogs can be left unattended while they rest.

At our facility, dogs go into their individual suites and after a long day of play sleep soundly through the night.

How much does it cost to groom a dog?2020-11-17T13:09:02-05:00

Although we are unable to give an exact price without first seeing your dog in-person, there are ranges you can use to determine what the cost would be for your dog. Our full grooming services start at $45, this would be for a short-haired small dog like a Chihuahua. The price can go up to $120.00 for a full body cut on a Labradoodle. Below are some estimates to help you better understand our pricing.

$45-$55

Short Haired Chihuahuas, Short Haired Dachshunds, French Bulldogs, Boston Terriers

$55-$65

Shih-Tzus, Yorkshire Terriers (Yorkies), Maltese, Labradors, King Charles Cavalier Spaniels, large breeds with short hair such as Weimaraner, Doberman

$65-$80

Pomeranians, Mini Poodles, Golden Retreivers, Mini Poodle Hybrids (Cockapoo, Cavapoo, Maltipoo, Mini Labradoodles, Mini Goldendoodles)

$80-$105

Basic cuts on Standard Poodles, Labradoodles, Goldendoodles, Wheaten Terriers

$105+

Rarely does the groom price pass the $105 mark but those that do are large breeds with extensive cuts or special circumstances.

*These are estimates only and many factors are taken into exact pricing. If you’d like an exact quote please come into one of our locations so a groomer can make a formal assessment.

 

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